Shipping time
Hey Girly thank you for choosing Best Girl Store for your self love jewelry needs. We want to make sure you receive your goldies as quickly and affordably as possible. Please take a moment to review our shipping policy:
Shipping Rates Shipping rates for your orders are determined by the carrier we use for delivery. We offer multiple shipping options to cater to your needs:
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Fast Shipping (1-2 Days): If you're eager to adorn yourself with your jewelry pieces quickly, you can opt for our fast shipping option.
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Standard Shipping (2-3 Days): If you're looking to save on shipping costs and can wait a bit longer to receive your jewelry, our standard shipping option is perfect for you. You can expect your order to arrive within 2-3 business days after it's shipped.
Processing Time:
Most of our items have a processing time of 2 to 3 days. This is the time we need to craft and prepare your beautiful jewelry for its journey to you.
Preorder Items:
For our special preorder items, the wait time is estimated to be around 14 to 20 days. Please keep in mind that these items are custom-made and require a little more time.
We understand that waiting can be tough, but we promise it's worth it! The custom nature of these items ensures they're top quality. And here's a silver lining – there's a chance your items might arrive earlier than expected!
Your glowing smile means the world to us. If you have any questions or need assistance, our friendly support team is here to help. Thank you for choosing Best Girl Store for your sparkling moments.
Shine always babe <3
International shipping 💛
We offer international shipping via DHL
Taxes and Custom Charges:
- When your package makes its way to your country, there might be taxes, custom fees, or import charges imposed by your local authorities. Please note that we are not responsible for these additional charges.
Delays and Customs:
- If you choose not to pay the necessary duties or fees, it could lead to delays in the delivery process. In some cases, your package might be held in customs. We want you to receive your order as swiftly as possible, so we recommend taking care of any required payments promptly.
Refused Orders:
- If, for any reason, you choose to refuse the delivery of your order, please be aware that you will be responsible for the return shipping fees. We're here to assist you, so if you're uncertain about your order, please get in touch with us before making a decision.
Remember, it's always a good idea to check with your local delivery services for more information on the delivery status and any potential charges.
If you're facing any issues with your order or need assistance while selecting items, our dedicated customer service team is here to help. You can reach out to a representative between 8am-5pm EST, Monday through Friday, via email. Feel free to contact us at sales@bestgirlstore.com.
Cancel an Order
Changed your mind about your order? No problem! You can cancel your order within 24 hours before we send out our shipping confirmation email. Just email us at sales@bestgirlstore.com. Make sure to provide your name, address, and order number for a seamless process.
Returns
We want you to be completely satisfied with your purchase. If you need to make a return, we offer free returns within 15 days of purchase. Kindly send us an email at sales@bestgirlstore.com to initiate the return process.
Refusing Shipment
If you decide to refuse the delivery of your order, whether to avoid duties and taxes or due to a change of heart, please note that the return shipping fee charged to Best Girl Store will be your responsibility. The exact amount will depend on your country's regulations. Feel free to get in touch with us at sales@bestgirlstore.com for further details.
Damage/Defective Items
In case you receive a damaged or defective item, you have 48 hours from the delivery date to email us your order number along with a photo of the flawed or incorrect piece at sales@bestgirlstore.com. Our team is committed to assisting you in resolving the issue promptly. Don't hesitate to contact us.
Tracking Your Order
Once your package is dispatched, we'll provide you with tracking information via email on the shipping day. While we do our best, please note that any delays caused by delivery carriers are beyond our control. If you encounter any issues, we'll help you track your package and initiate an investigation if your item is lost.
Your satisfaction is our priority, and we're here to ensure a seamless shopping experience. If you have any questions or concerns, don't hesitate to get in touch at sales@bestgirlstore.com.